Welcome to the Italist Store FAQ. Here, you’ll find answers to common questions about our products, shipping, returns, and more. Designed for the global citizen who values curated style and seamless service.

Orders & Products

What kind of products does Italist Store offer?

We specialize in curated, value-driven fashion and essentials for the discerning individual. Our selection spans multiple categories including Clothing, Bottoms, Boots, Bags, Backpacks, Belts, and a wide array of Accessories like Bracelets and Brooches. We focus on versatile pieces that blend thoughtful style with practical living.

How can I ensure my items will fit or suit my style?

We provide detailed product descriptions and size guides on each product page. We encourage you to review these carefully. Our collection is curated for versatility, making it easy to mix and match across categories (like pairing a Belt with a new Boots) to create a cohesive look.

Shipping & Delivery

Where do you ship from and to which regions?

We ship worldwide from our operational hub at 4069 Short Street, Austin, US 78701. True to our global mission, we reach most countries. However, due to current logistical constraints, we are unable to ship to some remote regions and parts of Asia. We are continuously working to expand our reach.

What are my shipping options and costs?

We offer two tailored shipping methods:

1. Standard Shipping: Via DHL or FedEx. Cost is $12.95. Your order will be delivered within 10-15 business days after dispatch. This is ideal for a balance of speed and cost.

2. Free Shipping: Via EMS. This option is FREE on all orders over $50. Delivery takes 15-25 business days after dispatch, perfect for value-seeking enthusiasts.

How long does order processing take?

Our team in Austin carefully prepares each order. Processing takes 1-2 business days before your order is dispatched. You will receive a tracking link via email once it ships.

Are there any extra customs or import duties?

For international orders outside the United States, any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient. Our logistics are streamlined for smooth customs clearance.

Returns & Exchanges

What is your return policy?

Confidence in your purchase is key. We offer a straightforward return policy within 15 days of receiving your item(s). The item must be unused, in its original packaging, and with all tags attached.

How do I initiate a return?

To start a return, please contact our dedicated support team at [email protected] within the 15-day window. Provide your order number and reason for return. Our team will guide you through the simple process.

Payment & Security

What payment methods do you accept?

We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and processed securely.

Account & Support

How can I contact customer service?

Our dedicated team is here to help with any questions not covered here. You can reach us via email at [email protected]. We strive to respond promptly to all inquiries.

A pro-tip for maximizing value?

Absolutely! Combine items from different categories—like a Belt and a new Clutch—to easily meet the $50 minimum for Free Shipping. It’s a smart way to maximize both style and value in one seamless shipment.

Need More Help?
We’re proud to empower your lifestyle with seamless global access to curated style and everyday value. If you have further questions, especially regarding delivery to your specific location, please don’t hesitate to contact us at [email protected].

The Italist Store Team

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